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1. NanoUSB2 Debug

Driver not installed Correctly


If Device Manager shows:

- Cesys Device (EFM01, loading stage...) 

- Cesys Device (NANOUSB, loading stage...)


Or if you get the following message error in Awaiba Viewer:

- Error Msg: There is no Nano USB connected / Camera not connected


In both cases you need to reinstall the driver.

Please take a look into Program Data\Awaiba\Awaiba Viewer\driver\cesys\udk3 and please run udk3-usb-driver-windows-1.1.exe to update the driver.

Please run the board tester application, on Awaiba Viewer \application\debug, to see if the sensor is receiving data correctly.

If the issue persist please run the Service.bat in Program Files\Awaiba\Awaiba Viewer v2.16.2.3\driver\cesys\udk3\svc\ceusb\RunService. After this, it should install the driver
successfully.

For additional information please take a look in the attached document. 

If you need any further assistance please contact our technical team through support@awaiba.com.

 

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